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PRIVACY POLICY

1. Introduction
Ashburton Family Dental (AFD) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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By using our services or accessing our website, you agree to the collection and use of your information as outlined in this policy.

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2. What Information We Collect
To provide high-quality dental care and patient support, we may collect the following information:

  • Personal Details: Name, date of birth, gender.

  • Contact Information: Phone number, email, postal address.

  • Health Information: Medical history, dental records, medications (as required for treatment).

  • Billing Information: Payment details for processing transactions.

  • Website Data: IP address, cookies, and browsing behaviour (if applicable).

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We only collect the information necessary for delivering dental care and related services.

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3. How We Collect Your Information
We collect personal information in the following ways:

  • Directly from You: When you book an appointment, complete forms, or provide details in person.

  • Online Forms: Contact forms, appointment bookings, newsletter sign-ups.

  • Automated Data Collection: Cookies and analytics tools when you visit our website.

  • Referrals: From other healthcare providers, with your consent.

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4. Why We Collect Your Information
Your personal information helps us to:

  • Provide safe and effective dental care.

  • Manage appointments, reminders, and follow-ups.

  • Process payments and health fund claims securely.

  • Enhance your experience on our website and marketing (if consented).

  • Comply with legal and regulatory obligations.

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If we need to use your information for any other purpose, we will seek your consent first.

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5. How We Protect & Store Your Information
We implement strict security measures to protect your personal information, including:

  • Encrypted databases & password-protected patient records.

  • Secure payment processing (no financial data is stored on our website).

  • Limited staff access to sensitive health information.

  • Firewalls & cybersecurity protections to safeguard data.

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Retention Policy:
We retain patient records in compliance with Australian health record-keeping laws and securely dispose of information when no longer required.

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6. When We Share Your Information
We do not sell or share your information, except in the following circumstances:

  • Referral to a specialist or healthcare provider (with your consent).

  • Legal or regulatory obligations (e.g., Medicare reporting).

  • Third-party service providers (e.g., dental software, email systems) for essential operations.

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If any other disclosure is required, we will obtain your consent first.

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7. Website Tracking & Cookies

  • Our website may use cookies and third-party analytics (e.g., Google Analytics) to:

  • Improve site functionality and user experience.

  • Gather insights on website performance (without collecting sensitive data).

 

Managing Cookies: You can disable cookies in your browser settings if preferred.

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8. Your Rights & Choices
Under the Privacy Act 1988 (Cth), you have the right to:

Access your personal information.
Request corrections to inaccurate data.
Opt-out of marketing communications.
Request deletion of non-essential information (where legally permitted).

 

Making a Request:
To exercise your privacy rights, please contact us as per details below.

 

9. Contact Us
If you have any privacy-related concerns or questions, please contact:
Email: admin@ashburtonfamilydental.com.au
Phone: 03 9885 6377
Address: 301 High Street, Ashburton VIC 3147

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We aim respond to all privacy inquiries promptly.

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